The Philly POPS has been a beloved Philadelphia cultural mainstay for 36 years.
However, like most arts institutions, the POPS has felt the pinch of the economy and dwindling patron support in the last decade. Under new leadership and with a new Music Director, Michael Krajewski, the POPS has championed on with fresh programming, and is still known as one of the best POPS orchestras in the world. With these changes, the POPS needed to signal a refined message to the marketplace.
“It’s truly exciting to see all of your hard work and expertise coming together to make such a huge difference. I don’t think anyone would have predicted the POPS would come back so strongly and so quickly.”
With Eastern Standard taking on a virtual CMO role to completely rethink and manage the marketing and branding approach for this organization, the 2014/15 season’s average concert sales jumped more than 20 percent over the previous year, both in tickets and dollars and including a sharp increase in season ticket sales — an unheard of accomplishment in the industry in this day and age.
We took a spirited approach to revitalizing the POPS’ brand in every respect: a fresh multimedia campaign for subscriptions and single-ticket concert promotions spanning all media, from TV and radio to digital; a bold new crossover design strategy for promotional materials, brochures, direct mail, and more; and a completely reimagined new responsive website that highlights news, upcoming concerts, and events, and provides a user-friendly method for purchasing tickets or annual subscriptions and making donations.
The new look and message carries into every single aspect of their activities, including a self-produced program book, Encore!, with a magazine-like feel, as well as an array of in-concert materials and signage to welcome patrons at every event. Most important, we helped the organization to focus on providing an experience that is not only musically enjoyable and entertaining, but also deeply personal and satisfying for attendees.
During opening weekend for the 2014/15 concert season, we welcomed subscribers with personalized variable data greeting cards signed by POPS President Frank Giordano and placed at their individual seat locations in Verizon Hall at the Kimmel Center for the Performing Arts, the orchestra’s home venue. We even designed and produced a custom birthday card that is sent out to Orchestra members, donors, staff, and partners.
“Eastern Standard's work has been transformational for The Philly POPS as a performing arts organization.”
The POPS are now empowered to leverage a cohesive overarching brand strategy that echoes the excitement of this dynamic music machine.
According to Eastern Standard Partner and Brand Strategist Mark Gisi, personal touches like these make all the difference.
“We focus on what’s in it for the concert-goer,” Mark explains. “The POPS offer a great experience, and we help them attend to every detail. It’s not just about great music; it’s about what the patron gets out of it and how they feel when they leave. Every detail matters, and every interaction counts, when it comes to our clients’ brands.”